---
title: How to ask for help or report a problem
description: "How to report a HubSpot problem to CRMotive: what to send, what to check first, and why details matter. Send the details to kareem@crmotive.com."
---

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# How to ask for help or report a problem

## What to send us so we can find the cause quickly.

If something in HubSpot is not working, send us the details by email at kareem@crmotive.com. The clearer the details, the faster we can find the cause.

### **What to include**

- **What you expected** and **what happened instead.**
- **Where** it happened: the record, workflow, report or form, and a link to it.
- **When** it started, and anything that changed just before: a new integration, a new user, an edited workflow.
- **A screenshot,** if you can.

### **Before you write, check these**

- Is the record owned by someone who has left?
- Does a workflow that changes the same property also run? Overlapping workflows are the most common reason a record changes by itself.
- Does the report use the date field and filters you think it does?

### **Planning something new?**

For a bigger change, such as a new workflow or integration, tell us before you build it. We can check what else it would affect.

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